Shipping & Returns

Processing Time & Schedule

To minimize transit time over weekends, we strictly ship on **Mondays and Tuesdays**.

• Orders placed by Sunday at Midnight CST will ship the immediately following Monday or Tuesday.
• Orders placed after the cutoff will ship the following week.

Carriers & Rates

Shipping charges for your order will be calculated and displayed at checkout based on the weight of the plants and your location. We offer the following methods:

• UPS: Ground, 3-Day Select, 2nd Day Air, Next Day Air.
• USPS: Priority Mail, Priority Mail Express.

Winter Shipping & Weather

We pack with extreme care using insulation when necessary. However, it is the buyer's responsibility to be aware of weather conditions in their area. If extreme weather is forecasted, please contact us immediately to place a hold on your shipment.

Damages & Issues (Arrive Alive Guarantee)

We are not responsible for carrier delays or damage incurred during shipping. However, we stand by the health of our plants upon departure.

If your plant arrives with significant damage (e.g., crushing, rot, or severe temperature damage):

1. Take clear photos of the box and the plant immediately upon opening.
2. Contact us at support@hersheyshouseplants.com (or via our Contact page) within 24 hours of delivery.

Note: Minor cosmetic damage (yellowing leaves, bent stems, or mechanical damage to emergent leaves) is a normal risk of shipping live plants and does not qualify for a refund.

Grower's Satisfaction Guarantee

We want you to succeed. If you are unhappy with a seedling after 2 months—whether due to traits, growth pattern, or difficulty with care—please reach out.

If we have sufficient stock, we will replace it free of charge alongside your next future order.